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“Serious Reservation problems still not solved”

written by on 23/09/2012

Made online rezervation for two people. System collected money from my credit card for two. But gave me only one ticket. I keep calling customers service non-stop, and sending emails but no one solves the problem. I had to complain to their partner airline with the hope that maybe another countries caring people can help me. This is an example of a typical bureaucracy I think. Nobody is responsible. No body is accountable. erybody's job is secure for life . I will never come even close to this airline again. I hope we can settle this without going to the European court.

The customer service must work 7/24. I know this is a government airline and bureaucracy means no one responsible no one accountable no one punishable. Just that the whole country is effected from bad business . This is diffusion of responsibility in social psychology and has grave results unfortunately.