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“Outstanding customer service but disappointing dispatch”

Written on: 19/09/2012 by lzcj (1 review written)

I made an order of 2 hardback poster prints(75cm / 50cm) and 3 collage prints (30in/20in) for my wedding from photobox.

The website is well designed - user friendly and photo uploading is super fast. Many of my photos are 10MB in size and all loaded very quickly without any issues.

The hardback poster prints is very handy as it doesn't need an easel to set up at wedding venue (as opposed to the normal soft poster prints). Collage prints have got loads of options in the design, number of photos, layout, etc, and very easy to use.

Delivery was disappointing though. the 2 hardback came in one delivery (courier) yet only one was in the delivery. As it's so close to wedding there is no time to reprint and redeliver so I got a refund.

The 3 collage prints were via royal mail first class but didn't arrive 5 days after dispatch. Customer service offered to reprint and redeliver with next day special delivery for free.

The experience is a great one, with highlight on the website ease of use and customer service. Really disappointed by the dispatch and delivery.

Would highly recommend if you don't have time pressure, in which case the outstanding customer service would come in time to rescue the situation.

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