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“Great service during a rush job”

written by TomSparrow on 17/09/2012

When part of our PBX broke, we needed a voice solution we could implement fast and looked to various VoIP suppliers to provide this.
Voipfone's 'pay for what you need' approach was flexible and will save us a little money compared to the other suppliers we considered, but it was their customer service that really sold us on them.

Over the course of a week they patiently answered innumerable questions quickly and efficiently. The team all seemed to know what they were talking about, and I had an answer to all my questions within half an hour by email. If it was important enough to call about, there was no call queue and the problems were all sorted immediately.
Their support team filled me with confidence all through the process, can't praise them enough.

Hardware turned up the next day, all configured and ready to go as promised.

Voice quality is very good, based on the use we have had so far (though it's only been a week and a bit so far).