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“They go rusty and Outback don't care”

Written on: 13/09/2012

I have an Outback bbq, looks great after four or five years, the outside is perfect, nothign wrong at all. The burners don't cook very evenly, stuff at the back cooks much more quickly than stuff at the front, that's irritating, but what is really irritating is that whilst all the visible parts are fine after four or five years the internal parts have in places corroded away to nothing. The whole thing will probably end up in a skip in the next twelve months, and it was kept under cover all of the time since we bought it. Worse still is outback customer services, they just ignore e-mails. I've e-mailed them three times in the last ten days, firstly to ask a question about the cover that I want to replace because their website doesn't tell you what size the cover is and secondly to ask if I can get replacement parts for the rusty bits, nothing, nada, SFA.

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