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“Reasonable but communication a bit suss”

Written on: 09/09/2012

I recently used this tailoring service. I found the overall experience okay but there were causes for concern. The gentleman I saw at the Hilton Hotel was not very forthcoming with information. He offered little advice and guidance, and assumed an air of someone who really didn't care if you bought or not. He didn't bother to explain the process or the fabrics in any detail. Anyway, I went through with it, and ordered a suit, selecting a quality super wool fabric. I found their after-sale communication pretty poor. One of my emails was answered (with the main question overlooked), the others ignored. The suit was received more or less on time and was okay, but I had no way of knowing that it was actually made from the fabric I chose. I'd recommend but with some reservation. Tread carefully. Ask many questions and make sure you get satisfactory answers before proceeding. By the way, their business name is misleading. This is not a bespoke tailoring service; more made to measure (and the measuring is carried out by salesman not tailors).

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