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“Terrible - damper on my hol”

written by on 09/09/2012

Got to airport, no desk for car hire company that Rhino had booked me on (BK Car hire, Menorca, terrible also). Spent half and hour looking outside where other rental companies told me I should go. In and out of the airport, finally realised is was a general meeting point in the air port car park, no signs to company. Joined by two other groups who had also had the same trouble.

Mini bus to company. Had bought extra insurance on Rhino to avoid excess but told by this car hire company that it was separate to them and I would need to put down a 400 euro deposit on my debit card. Thank god I had the money. Away from the airport on a horrible industrial estate, not in a position to argue. Could next to me also very cross about this as they had insurance. Apparently you need to pay the excess in case of an accident and then claim back from another company. Not as sold on website.

Finally, and get this. HAVE TO PAY FOR A WHOLE TANK OF FUEL ON AN ISLAND LIKE MENORCA WHICH IS 45 KM LONG AND 20 WIDE. No idea if amount charged for fuel is genuine, no way of checking. Told them it was unfair and that I wouldn't use it and they said, 'it's ok, we'll refund you'. After travelling several times around the island, still half a tank when I returned, and they refused to refund. i did some calcuations, to use a full tank, I would need to drive 18.5 times end to end of the island in my 7 day trip in order to use the fuel.

Complained to Rhino, they sent a final judgement that was factually inaccurate, leaving me no further recourse (shutting case).

ABSOLUTELY AND TOTALLY DREADFUL.