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“Ignored Delivery instruction, ambiguity on delivery ”

Written on: 04/09/2012

Ordered a plant with crocus. took 4 days to arrive, note stated 'within 2-3 days'. When queried, they advised that their courier does not operate on Saturdays, which is fair enough, but this is not made explicit at any stage of the ordering process, nor on the website so far as I can see. All they need to do to remove this ambiguity is change the wording to 'within 2-3 working days'.

Second point, delivery instruction completely ignored, negating the whole purpose of it. Asked for the package to be left in a discrete sheltered location. Instead was left in an open and exposed location on the other side of the house.

Third point, Whilst the customer service were initially apologetic, they refused to offer any kind of refund on the delivery for this poor service. They reluctantly offered a voucher when pushed, which I may have accepted had I felt compelled to do repeat business with them, but considering there are so many alternatives out there, it doesn't seem worth taking a risk with them again in the future.

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