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★★☆☆☆

“Poor service at DFDS/Norfolkline Dunkerque terminal”

Written on: 02/09/2012 by J_Deveson (1 review written)

I have travelled by Norfolkline before it was taken over by DFDS, and it was an excellent experience - hence I chose them again. DFDS seem to have gone to great effort to repaint their ships, terminals, and replace corporate signage. Unfortunately they seem to have done little more than that, and the ships are now poorly maintained and staff seem disinterested in customer satisfaction. Outward journey from Dover was fine. On the return journey I was checked onto a crossing 2 1/2 hours later than my pre-booked crossing, and not even told until I reached the car park/holding area. There was nowhere except the car park to exercise my dog following my 5 hour drive; the car park perimeter was littered with dog excrement. Furthermore all litter bins in this area were overflowing and had rubbish piled up beside them. The passenger waiting lounge was a joke: a café was advertised, this was closed at peak holiday time mid-August. The public lavatories were stinking and poorly maintained. When I asked a member of staff about going back through passport control to walk my dog, he was surly, rude and unhelpful. I am so disappointed that what was an excellent service with Norfolkline which I very much enjoyed using has been ruined by DFDS.

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