written by on 30/08/2012
I ordered a Breasley pocket sprung mattress and was advised that I would have to wait 2 weeks for it to arrive as it was for a European double bed.
My husband took the day off work to be home for the delivery as we live in an upstairs flat.
After waiting in most of the day, I called Breasley to check on the progress of the delivery. They contacted the couriers to be told that the mattress was 'missing', however it would most likely turn up on Monday sometime. I was very unhappy about this so the advisor I spoke with stated that I would need to take the matter up with the courier directly but refused to provide their contact telephone number.
I called Breasley again on Monday to find out what time the mattress would be delivered to be told that the mattress could not be found anywhere.
They said they would be willing to make a new one but that they were not willing to make it a priority and I would have to wait a further 7 to 10 days for it to arrive!!
Needless to say, I cancelled the order completely and ordered a lovely mattress from Snug who were professional and efficient. The mattress arrived within 3 days.
I would definitely not recommend Brealey to anyone as their customer service is atrocious.