written by on 30/08/2012
This company should be shut down by the OFT, to whom my firm is reporting them. They lie to you, give false and conflicting information, do not care, blame YOU if their operatives or systems malfunction (which they do daily) and charge the earth.
The "dimensional weight' ruse is daylight robbery. Instead of the actual weight of the item, if it is not in FedEx packaging, they calculate a "dimensional weight" - which on a 20-30Kg package can work out at DOUBLE the weight charge. Corporate theft of the highest order.
NEVER, EVER, EVER, GIVE FEDEX YOUR MONEY.