Report Abuse

“Very Average, Unreliable Delivery”

written by on 30/08/2012

Purchased a complete bathroom suite, and checked twice that it was going to be delivered on the date they said it would be. The courier company that they use called the day before the delivery to confirmed the planned delivery for the next day. On the day of delivery - it did not turn up!!! It turned up the day after. The delivery driver was completely useless and had to be coaxed down the pathway with his huge pallet, he did not have anything to cut open his pallet and shrugged his shoulders a lot. The basin and the pedestal were wrong and I sent those back. Bella Bathrooms were very good at rectifying this and sent the correct products to me immediately. The delivery driver who delivered these was better but stank terribly - I have to leave my front door open for an hour after he left to get rid of the smell. After going through my order when I placed it to confirm that everything was compatible, we found out that the wastes were not compatible with the suite and we returned these. Bella Bathrooms was very good at refunding these along with the postage costs for our trouble.

My advice when ordering from Bella Bathrooms is to not rely upon the courier company that they use; take all the time you need to check over your order before you sign for it; do not rely upon the technical information for their products - there are anomalies e.g. bath height was different from their website which caused problems with the attached showerscreen; we did find that there were some minor imperfections to the glazing on the basin and pedestal but overall the products are good value for money.