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“Wouldn't use again”

Written on: 29/08/2012

We have recently returned from holiday in Puerto Pollensa.

In advance of our holiday, we booked a shuttle bus for the transfer from airport to resort ( booked via alpha and decided to book private transfer with Majorca Airport Transfers for the return journey back to the airport to ensure certainty around pick up time & remove stress of trip home with our three young children.

The shuttle bus worked very well - we were very pleased with service provided and it represented good value for money.

Unfortunately our private transfer with Majorca Airport Transfers - at double the price of the shuttle bus - failed to show at the arranged time. We tried to contact the company several times to advise that the car had not showed up but the number was engaged. We were just trying to work out how to get to the airport to ensure we caught our flight when we eventually got though. The delay was put down to 'heavy traffic' (although there were no signs of traffic problems en route). The car turned up 30 mins late. Furthermore despite assurances that the company knew our apartment block, the driver turned up at the wrong block within the complex and it was only that we were anxiously watching out for him that we spotted where he went.

I emailed a complaint to Majorca Airport Transfers on return from holiday but have received no acknowledgment/ apology from them. To be honest, I'm not surprised as there wasn't any apology given the morning of the transfer. I note there are many glowing testimonials on the firm's website but doubt my feedback will make its way there!

In short, I don't think it is worth paying the extra money for a supposedly premium service with this company because put simply it doesn't deliver on it. We intend to return to Majorca next year but will not be using this company again.

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