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“continually overcharging customers”

written by SHAUN1983 on 23/08/2012

i use a 24 hour bp petrol station on causewayside in edinburgh and almost everytime i go in or one of my friends go into this shop the staff try and overcharge us by ringing up items twice or not scanning the items and making up a price (which appears as DUMP instead of the product). i noticed this a few times and thought genuine mistake, but it happens constantly. i have recently been adding up the costs myself and demanding a receipt (my request for this is normally ignored and i have to ask several times while they pretend they cant hear me and try to move onto the next customer) and its shocking what they try to get away with. I once had food worth around 8 pounds and was watching as the thief behind the till rung up and it was past 14 pounds when i asked him what he thought he was doing he told me sorry i rang up something that cost like 2.50 one time extra! he still had a few items to go and im in no doubt it would have been well over double of the marked prices. also i notice when they have "special offers" on display you dont actually get the special offer your buy one get one free is actually a buy one get another for exactly the same price and again its rung up as DUMP? again, i dont know what this means. also its a terrible service when you walk in sometimes they guys behind the till will be shouting their head off into a phone and dont even acknowledge you until they have finished their extremely loud phone call. its a total disgrace and should be shut down my friends may use this after the pub and they seem to target people they think are drunk too i warned my friend before we went in about 1-2am on a saturday morning to watch the price he tries to charge and we were actually charged more than the stated prices. this isnt just one single worker in the shop it actually seems to be what they all do. and last night i bought 2 curries marked at 2.49 and i seen the price on the till come up 2.99 i told the guy this twice he pretended to do something with the till and kept putting our items through and i had to ask 3 or 4 times for our receipt and point out the mistake he said its coming up on here 2.99 so i physically showed him the items and the prices on the box he shrugged his shoulders expecting me to leave another member of staff appeared and i told him the same he didnt care so i showed him the receipt and he eventually gave us the change. and one other time i was in the shop it was raining and there were a few cars trying to fill up with petrol and the member of staff behind the till was watching them like nothing was wrong so after a while someone come in from the forecourt and asked why the pumps were not working the guy on the till said oh they are off today. no signs no nothing and certainly no concern that people were outside in the wet and cold waiting for petrol and he didnt tell them it wasnt going to work and that he wasnt putting any notice up i guess if there was no petrol they wouldnt come into the garage at all and another great opprtunitiy to rip off people with the goods inside the shop would pass.