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“midlandsturf !!! stay well clear of this company !!!!”

written by on 20/08/2012

after speaking to their call advisor and telling her of my order with the exact measurements including wastage they booked me in for a delivery staraight away... everything ok at this point,driver arrived as promised... so far so good... ton of topsoil... yep so far so good... then...... only 23 rolls of turf... when i had ordered 30 square metres... so i rang up and was told that it would fit in the garden as square yards are more than square metres ?????? not sure what they meant as 30 square metres is 35 square yards so in fact i should have had 35 rolls instead of 23..... i laid topsoil which was good quality.. only 1 big lump of stone in there.... then the grass.... and as i thought, short on finishing. My wife wanted a lovely finish so we went for premium grass... i am about 11-12 rolls short and after over half a dozen calls to the office and 2 calls to a person called mark who never answered my calls or responded to my messages i am at a loss..... my family member wants their garden doing after seeing how my garden has bben transferred, i have gave them plenty of oppertunity to deliver the rest of the order ( which they said they would deliver for free ) but promises never adhered to and after 2 weeks of waiting they a company that should never be used.... i have managed a company for years and would never treat a customer as badly as i have been treated... only if i knew now what a bad company these were... i have only just found one bad review so now there are 2 !!! please stay away and use someone who are much better than these... if the company reads this and follows through with their promise of delivering my 12 rolls i will gladly amend this report.