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“Very disappointed with service”

Written on: 19/08/2012

Order the subscription back in May as a gift. Have still not recieved the free gift which was a a reason for choosing this magazine. Have received the magazines but all these months on no gift. Whenever I contact customer services robotically they say to wait 28 working days, rather than looking at where the delivery system has gone wrong. Really frustrating just to keep being told this especially as it is for a gift and i keep being asked when the gift will arrive. Very let down and will soon contact trading standards about their misleading sales tactics (no gift ever sent).

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