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“Watch the small print!”

Written on: 17/08/2012

My daughter had a block of driving lessons bought for her 18th. She was studying at college over Winter and had ill health, so when she looked out her "gift voucher" she found an expiry date, which had been passed.I rang the company for her to be told that due to a retiral, there was no-one locally from the business to teach her. The owner said he'd see what he could do. I left it for ages, and had to contact HIM, wherupon he changed his tune, and said my daughter had lost her lessons full stop! The person buying them was not told there was an expiry date, or she would not have proceeded with the purchase! The print on the voucher which came sealed in a gift envelope, is tiny, and easily missed.
surely this is unethical to keep the £200 fee for services undelivered, especially hurtful for a young 18 year old who was deeply distressed at the discovery, and for the gift buyer wh effectively threw away her money!!
Very poor. Action need to be taken against such companies!

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