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“Never Again”

Written on: 11/08/2012

We booked a holiday with viva after seeing a deal on Groupon to Barcelona, we wanted a 4* hotel near the beach in Barcelona access to shopping for our 4 and 1 year old. The agents name was James, manager was called jacob, and others Tim, Peter and any other english names you can think of, but accent was 100% indian so honesty was in short supply. They agent James said "he has been to Barcelona before and has tailored made our holiday for us". He book us in a small village in Granollers NOT Barcelona and NO BEACH for miles and the Hotel was a death trap for children, with no local shops or food and total nightmare when accompanied with children. I call them to complain and demanded they change our location as requested but they did nothing and we then had to book a rental car totalling 423.00 EUR just to travel into Barcelona add the time to travel into the city parking and fuel we were at a loss, for that price I could of booked a trip to Egypt. The one family holiday we get was destroyed by Viva.


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