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“Trampoline warehouse - worst purchase to date!”

Written on: 09/08/2012

I pursuaded my mother to buy a 10ft trampoline from Trampoline Warehouse on line rather than going to the supermarket or high street stores. This was the worst mistake i have ever made. The trampoline arrived incomplete with no stands or legs for the trampoline (useful i would say!), a delivery note or instructions! A delivery note would have been useful to tick against what we had received. After finally receiving the instructions we could see that there were even more parts missing! after numerous phone calls when we thought we had finally received all of the parts it wasn't until we tried to put the trampoline together that we realised that there were more parts missing. Disaster from start to finsh. In the end my mother had to ask for a full refund and for the goods to be returned. I am thoroughly disappointed with the service provided considering they are a trampoilne company specialsing in trampolines. The question is how could they get this so wrong! Having read a review by one lady where she had to pay for the return for her item i hope that the cost of returning the goods will be paid for by the company as they have completely messed up from start to finsih!

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