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“Avoid like the Plague”

Written on: 07/08/2012 by IanJamesFea (1 review written)

I needed to book a holiday during a very busy week so I blame myself.

I found it very hard to understand the Indian man on the phone and had to get him to repeat most things.
He said I could have a room upgrade for £25 I repeated this he said it was £25. It turned out to be £25 per person.

My main complaint is that they charged me full price for 2 children staying at the Rinela resort in crete a total of £860 I found out after being there that the resort doe not charge for children to stay.

Is this legal can a company charge for child places when the are free.

Any help would be great.

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