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“Nice hotel! great staff”

written by on 05/08/2012

The rooms were great. We booked 2 rooms for our families and they are clean and well furnished. It's very comfortable. THe breakfast is the best of all ! We love the manageress. She goes out of her way to make sure we got back from Halong Bay to rest and have dinner before heading out again. THe location is also very good for street shopping. We recommend this best value hotel for family vacation.


The location of the hotel is perfect with walking distance to most of the major sights, museums and the lake. Also, there are a lot of very good restaurants close by, which is nice after a long day of walking in the hectic traffic. The hotel staff is very much helpful. Already at the point of booking you get an e-mail from the hotel offering to help you arrange trips or with transportation. We were a bit skeptical of the prices of the tour to Halong Bay and did not book it right away as we wanted to check out the market first, but ended up booking through the hotel in the end (through our new friend Tom), as he made everything so easy for us. The tour was very nice by the way - two day cruise with the junk "Marguerite". We would gladly recommend this hotel. The facilities are ok (you get what you pay), the breakfast buffet is ok - but the staff is differnt. They are the spirit of this hotel - and they will make sure you have a good base to return to every night.


People in the hotel are most than welcome: they do everything to make sure you feel good. We have four children (13 to 5 years old) and they've moved us (without extra charge) to a very big family room. The breakfast is delicious. They also let us leave our bags for three days while we were away. Excellent hotel I would fully recommend.