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“HORRIBLE CUSTOMER SERVICE”

written by on 02/08/2012

we had to cancel a ticket and rebook a few months later, after HOURS over 2 days on the phone we FINALLY got a new flight, i kept getting cutt of and had to keep calling back, no one would give me a call back number so i had to wait for 15 minutes on hold and explain the situation to another new person. NO one i talked to could reall speak or understand english, kept telling me the wrong amounts owed and couldn't explain why, the rates were horrible.. after i finally got screwed and ended up paying 1400 for 2 tickets because of rebooking, they tacked an extra $60 fee onto my credit card that they did NOT tell me about. Worst experience EVER, needless to say i will NEVER use them again!