written by melissahendershot on 18/07/2012
I purchased a Nintendo DS lite from PVM Games online on Nov. 20th 2011. They looked like they were based in Hong Kong and so I was little leary about ordering from them, but I couldn't find any bad reviews online, so I placed the order. The DS and the few games we ordered with it came in time for Christmas. It was a gift from Santa for our son. It worked for the first few weeks and then suddenly the screen became unresponsive. The stylus and the screen didn't look defective, but wouldn't work at ll. We tried finding online fixes or troubleshooting ideas, but nothing worked and what we found is,it is simply a defective product. I have emailed PVM's cust service several times with no response, which is rather frustrating being that they have a one year warranty on all products for a year from the purchase date. It is very difficult to explain to our son why Santa would bring him a DS that doesn't work! PVM Games are a crooked company that'll take your money and run with it!