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“14 day delay for refunds”

Written on: 12/07/2012 by tikniffin (1 review written)

Had an Arnova 10b G3 tablet PC for about 18 hours before realising it could not use Amazon Kindle. Returned it under Maplin's 28 day refund policy with all original packaging. Apparently told it would take two weeks to refund the cost onto my card as.....wait for it.....'the tablet PC had to go to head office for wiping of the memory due to The Data Protection Act'. Never heard such bo--ox in my life. To be fair, people try to root cheap tablets and when it goes wrong I imagine they try and return them. The Arnova 10b G3 is cheap and nasty, with a touch pad that sometimes freezes by the way, in case you ever thought of buying one. Provided I have all the packaging and a receipt I have never encountered such a policy anywhere else. At least Maplin get to hold onto my money for a full 14 days, while I just wait. If you check other comments, it appears Maplin are very reluctant to issue refunds! I gave 2 stars because the staff at least tried to be helpful and friendly. Really as a company Maplin deserve half a star.

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