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“Company LIES on their website + unfriendly custom support”

written by cris567 on 12/07/2012

Croydex Alaska Double White Bathroom Cabinet. This product was delivered to me last week (July 2012). The Bella Bathrooms terms and conditions force you to check the product on delivery and sign it is in good shape. If you sign that it is in good shape, no matter what fault the product has already or will develop without your contribution, you cannot return it back! Although I checked the product on delivery, I haven’t seen a crack in the wood at the back of the cabinet, either because I haven’t checked thoroughly enough, or because the crack was not there. A few days after delivery my handyman came to install it but after careful consideration, decided not to fit it on the wall, because the product is extremely heavy (about 15 KG) and the walls would not support such a weight, especially with the frequent opening of the 2 massively heavy mirrored doors, in time. The company’s website by the way has no mentioning of how heavy the cabinet is, so you have no clue how heavy it is before it gets delivered to you.

Because of the cabinet weight we wanted to return the product back. However this is impossible, the company refuses, because we have signed on receipt that is has no issue. We have not even moved the cabinet from one place to another, and the cabinet is still in its packaging, so it couldn’t have been us who produced the crack: either the product had the crack before delivery, or the transportation produced the crack, or the crack happened since the delivery, without us touching the product ! Either way, this is a manufacturing issue, whose cost now WE have to support rather than the company.

The way the company force their customers to sign on delivery that the product has no fault it’s appalling and we can only see it as a bad company strategy to sell more and make dishonest money when they know that the quality of their products is not right.

On the company’s website for this product (or any other product) the company LIES by saying: “In the unlikely event you are not happy with your purchases we offer a 7 Day Money Back Guarantee.” They offer a 7 days grace period if you change your mind, if the product has no fault. IF THE PRODUCT HAS A FAULT, the email you receive ONCE YOU PAID, tells you “All returned faulty goods are tested by the manufacturer, and if the item is NOT faulty the product value will be refunded minus the cost of the testing process.”. Which means that if the product IS faulty there are no terms and conditions that help you get your money back.

I recommend you do not buy this product or any other product with this company. Once you do, it seems impossible to get reimbursed if there is an issue with it.