Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!
1602498

Why are you reporting this review?
If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆
WRITE A REVIEW

“so upsetting!”

written by on 08/07/2012

West Brom have some good rates, but if anything goes wrong they are horrible to have to deal with. I made a complaint because they did not make it clear how a withdrawal would work and after speaking to about 6 unhelpful people (including alleged managers and complaints staff) I ended up having to go direct to the Chief Executive himself to get the matter resolved and compensation for the nightmare thy caused me. It's shocking that I had to go to the most senior manager and suffer the stress when they could have solved the problem when I called them the first time, it's like the only person with any idea of customer service is the Chief Executive! Next time I will go straight to him instead of their awful call centre.

Was this review helpful? 0 0