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★★★★☆

“Excellent customer service”

written by on 29/06/2012

Quick and easy online ordering. Straightforward. Everything available for immediate despatch.
Goods were despatched within a day or two and although the box arrived when I was out, I was able to collect it from my local (village) post office.
Very pleased with the quality of the items and mostly well packaged.
However, I ordered two photo frames (they were beautifully packaged in their own boxes), and in one the glass was shattered (the box was at the bottom of the parcel-box).
Nonetheless, a quick call to Customer Care (and my call was answered very quickly, even at lunchtime) and a replacement was arranged immediately. I was asked to email an image of the broken frame, which was no problem, and I didn't have to return anything.
My replacement arrived within two days, safe and sound.
Only four stars rather than five, because of the initial breakage. Otherwise, excellent and highly recommended.
I ordered most of my products in the sale, and as such were really good value for money. (Usual prices are maybe a little high, but the quality and choice is good.)

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