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“While these chairs are comfortable, we had a problem...”

written by on 27/05/2010

While these chairs are comfortable, we had a problem with the leather discoloring within the year from chemotherapy chemicals in the hair of the primary "sitter". Our calls to the company where we purchased it(Tysons in NC)were ignored, so we finally called the company. While the woman was sympathetic, I had to come up with a solution myself by ordering an extra piece of leather from Ekornes and then will pay to have that piece incorporated into the chair. It has been 8 weeks since my credit card was charged. I called today to find out about the order and spoke to Mary Jane in the New Jersey office who could only ask "How did you get this phone number?" It was clearly marked on the pamphlet that came with the chair. We are very disappointed in what is generally an expensive "okay" product. We admitted that the problem was due to our unfortunate use but we needed help and the company was not eager to keep us as a satisfied customer.

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