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“Items not delivered”

Written on: 26/06/2012 by davidbrown82nz (1 review written)

I made an order with on 15 April 2012 and this was dispatched on 30 April. I been been consistently emailing the company to find out where my order is but they haven't been replying. I contacted them by phone on 1 June and was promised a reply by email by the end of the day - 3 weeks later I still haven't heard from them. I have sent another couple of emails since 1 June but none have been replied to. The order was supposed to be shipped to me in Singapore. I am also waiting on my VAT refund but they aren't replying to any of those queries either - before I made my order they did promise to process the VAT refund once I had made my order.

They aren't responding by email and don't give me any useful answers by telephone.

A week after I made my order they even asked me for an online review of the products - would help if they were delivered!

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