written by Siarli on 06/01/2004
Good Points
Good design. Clear lighted indicators on diplay. Fairly quiet in operation . Left to right door opening as nec. for my kitchen layout.
Bad Points
Intermittent fault, showed from 3mnths old. 4 trips from comet's engineer failed to find.
Lack of help and complete disinterest from Phillips whirlpool customer care
General Comments
Machine has a 'water stop' feature designed to prevent flooding, supposed to cut in if too much detergent put in or if a leak develops. This was cutting in with frequent regularity causing the machine to stop with a load inside and the display to flash A--A and F--F simultaneously. The solution - to unplug the machine, wait three minutes and remove the laundry, no further use would be possible for at least 24 hours when the machine would rest itself and a fresh cycle could be attempted. Instruction book advises you to disconnect machine, pull it out and tip forward to drain it and reset!! Is this a joke?
No help from 'Whirlpool' cusomer care when I phoned after 2 visits from 'Comet's' engineer (+ new parts) failed to find fault, very difficult to contact Whirlpool, hung on the phone for 30 minutes before I got a disinterested reply 'we ARE VERY busy! yes Whirlpool in my opinion your machines are terrible, no wonder you are VERY busy!
Back to 'Comet'. Two more visits from their engineers and laundry farmed out all over my neighbourhood. No success, offered a refund or credit note from Comet. No grouse with comet, they were very good. Buying an AEG L76669 I will keep you posted (would have bought a Miele, but door opens wrong side as does Zanussi).