written by on 23/06/2012
I am so extremely upset with these crooks! Buyer beware! I spent nearly £3,000 on flights with these numbskulls and they had the audacity to try and charge me an additional £30 for a mistake that they made on a name on one of the tickets. Their little scam involves reading back the names quickly to try and get you to confirm a wrong spelling. Once they've succeeded at that, they charge you £80 to change it! We were able to talk them down to 30, but that was only because we called them out on it. Somebody should really shut them down. They are owned by Thomas Cook who should be ashamed of themselves for this robbery!