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“Customer Service and Policy - Rubbish”

Written on: 20/06/2012 by job21 (1 review written)

I ordered pair of shoes for husbands birthday, due to the style of shoe they do not fit. I bought them in plenty of time before running out of his size (9). I was just over the 28 days telephoned explained reason for buying in advance and would they do a straight swap for a size 10, I was willing to pay any p&p. NO CHANCE! We have made many purchases with them in the past and always recommended them to friends but I won't now. Perhaps they should state due to style of shoe you may consider purchasing a larger size. My husband now doesn't have a birthday present. I take some blame for this error but a more sympathetic customer service would have taken the sting out of the situation.

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