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“Appalling , Spirit of Africa, hopefully not!”

written by paulwright967 on 09/06/2012

Flight from Kigali to London Heathrow via Burundi and Niarobi.

I am quite realistic with flying, you get what you pay for etc. So, I found the inflight food acceptable and the inflight safety experts (thats what there now called or something like that) were adequate for the role.

What was amazing was the sheer incompetence of the ground staff at Nairobi, we boarded a plane in Kigali and told that we had been checked in at Nairobi and just needed to get a boarding ticket as they couldn't be printed in Kigali, our luggage was checked in for the full journey.

Apparently not, the service desk at Niarobi had a 3 hour queue and we had 2 hours! the staff were so incompetent, un-sympathetic, ignorant, rude it was not a surpise to see the staff being shouted out.

I overheard a woman say to a team leader that she had 30 minutes before here flight left the most helpful comment the 'team leader' came out with was, well thats tough! How the lady didn't punch the 'team leader' was beyond me. We were shocked, we went to the checkin gate and had to literally drag a member of Kenyan staff to the transfer desk and force her to help us. That is not exaggerated either! The two people behind us missed there flights!

USELESS ground staff that should all be replaced, UK budget airlines easy jet and ryan air provide a much better service.

Kenyan airways shame on you!