Report Abuse

“A wonderful holiday was spoiled yesterday 13/10/2010...”

written by on 14/07/2010

A wonderful holiday was spoiled yesterday 13/10/2010 when Ocean Village fell at the last hurdle of getting it's Glasgow passengers to the airport on time to catch the Thomas Cook flight TCX827L home. They got us to Palma airport barely one hour before we were supposed to be in the air. The check in girl was incredibly slow. It took her half an hour to check in three couples and two families of three. The security took half an hour. By the time we cleared there it was after our flight time so we ran to our departure gate to arrive fifteen minutes after take of time. When we boarded we realised the plane was two thirds empty. It took another hour for everyone to board. The plane then lost it's take off slot and we left two hours late. This was the most stressful airport experience we have ever had and it was all the fault of Ocean Village. They can not even blame the traffic as it was fine. We should have begun leaving the ship at 8.35am for a 10.55am flight but nothing happened for 45 minutes. Ocean Village really need to address there timing. I have never seen so many distressed passengers boarding a plane. Everything else was so well organised on the rest of the holiday.