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“Nil customer service”

written by Blackhorse on 07/06/2012

I purchased a trampoline from All Trampolines and I recommended the company to a french friend in France who subsequently asked me to order a trampoline for her. Trampoline was purchased but no invoice was provided (important I would imagine for guarantee purposes). I thought a quick phone call would fix it. Instead I was treated very rudely by the woman who answered the phone for having the temerity to ask for an invoice and for whom it seemed too much effort for her to provide a copy becuase she stated she would have to search through ALL THE INVOICES to find it. Had they sent one out in the first place this would not have been a problem.

The I only thing I can recommend about this company is that they send their staff on some customer services courses. I for one will never recommend them or purchase from them in future. I hate to think how one would be treated if it was necessary to claim under the guarantee (HEAVEN FORBID!) if a sending an email invoice causes so much trouble.

I'll be taking future business elsewhere.