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“A terrible experience”

written by on 05/06/2012

I bought a car at the dealership that did not come with an owner's manual. It took me a couple of weeks to realize it was missing. That was over one year ago. I have phoned countless times, I have been transferred to countless people ("oh, that's service's responsibility", "oh, you should be speaking with the parts department", "you need to speak with this manager or that." at various times, I have been told that the manual is on back order and expected soon.

Suffice to say, I am still getting the run around. I am furious. A manual is so basic to car ownership.

I have switched to Downtown Volkswagon, Toronto and the experience is like night and day. I have never been treated better at a dealership.

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