Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1562825

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Zen voice service (beware!)”

Written on: 01/06/2012 by westcoaster (1 review written)

I have been with ZEN for more than 4 years and found tech support first class. However, between June 2011 and May 2012 all my phone calls were made through BT at a total cost to me of £559.13 after line rental costs. During this time ZEN were billing me for their Voice service which of course I thought was still functioning as a "voice service".
I pay BT by DD and unfortunately I failed to keep track of the relevant a/c.
When I finally discovered that BT were billing me for calls I thought I was making using Zen's Voice service I contacted Zen and it was explained that the router "must have reset itself" and I was instructed to do a factory reset and all would be well. I was then advised to log in to my Zen a/c on a regular basis where I could monitor my call duration against my monthly allowance of 1000 minutes just in case this should happen again.
I was also informed that I had no claim against ZEN, although their terms and conditions are not clear on this matter.

Was this review helpful? 0 0