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“I pay my gas by monthly direct debit and received my...”

Written on: 08/12/2006 by nellesiddor (1 review written)

Good Points
I have been with British Gas a long time without any problems with supply etc.

Bad Points
Be aware of British Gas problem with computers reading credit figures as arrears.

General Comments
I pay my gas by monthly direct debit and received my latest bill showing that I was £160 in credit. However, in the small writing at the bottom of the bill, I was advised that my monthly payments were to be increased to £112.00 per month!!! When I called them, I was advised that the computer could not read credits and had assumed I was in arrears and adjusted my future payments accordingly. This was rectified on the phone, and I received a cheque for the credit amount. I have spoken to a couple of people who this has also happened to - so how many people out there are also unaware of this situation and are paying more than necessary to British Gas?

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