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“Buyer beware of poor quality”

Written on: 26/05/2012 by Mike2411959 (0 reviews written)

In April 2012 I purchased this static caravan at a price of £56,000. I wish now I had spent the money on a luxury car. The quality of the build is nothing short of shocking with numerous defects and faults. The main door frame is so badly fitted it needs replaced, the oven is badly fitted in the housing unit and needs replaced, the patio doors do not close, windows badly aligned, two lighting transformers not working, damage to the cold water pipe, damaged light switches, lights not working, interior doors out of alignment, missing mastic seal around windows interior and exterior, I could go on. For what it's worth I am still waiting to receive the warranty documentation which was supposed to be supplied at the time of purchase.
Willerby have as yet failed to respond to my request for an explanation as to why their quality control systems are so poor as to allow this product to leave the factory for sale to an unsuspecting customer. I also learned today Willerby's Customer Services Director has left the business.
Willerby are attracting a lot of publicity at present due to the planned imposition of VAT on static caravans and the potential impact on their workforce. I believe they have placed 350 employees on risk of redundancy. Given my experience I suspect Willerby's problems run much deeper than a planned increase in VAT.
Failing the customer in quality, value and after sales care will lead to closure of the factory irrespective of what happens with VAT. Jim Meredith, Willerby's CEO needs to sort out this situation with his management and staff. I for one will not rest until I receive a response to my e mails.
I am left with no alternative other than to take this matter up with Trading Standards and I am also inclined to write to BBC Watchdog as I suspect this is not an isolated situation. I believe there will be many more dissatisfied customers with a voice.
Don't believe the marketing hype in the brochure it is purely that. Willerby say this caravan is for those with a "keen eye for detail" sadly there has been no keen eye for detail throughout the build of this caravan. My advice is to look beyond the brochure and carefully inspect before you buy otherwise be prepared for problems.

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