written by on 21/05/2012
Went in to branch and asked to exchange $1100 American into Canadian $. Advised they would call me in a couple of days when it came in. When I went to collect it I ended up with $1050 Canadian! I questioned the rate since I was advised they didn't make a charge for exchanging money. Well they didn't make a charge but the gave me a HORRIBLE Exchange rate, which is the same in my book. I should have got about $1130 Canadian Dollars so I'm out $80! I asked if they would cancel the transaction and re-deposit my $1100 and they can keep the $1050 Canadian. Of course they wouldn't do that and said if I wish to exchange the $1050 Canadian back to Dollars they'll give me $972 for it so that would mean I lost $128 just for the experience.
I could have done better just exchanging the money when I got the Canada!
DON'T EXCHANGE MONEY WITH CHASE, THEY'LL ROB YOU!