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“Call centre is a joke”

written by on 17/05/2012

I brought a 6 treatment voucher on Groupon with Ultra Sound Weight Loss ( USWL ) You have to call one call centre to book all your treatments. You can't book through the ladies who do the treatments. The call centre people clearly can't be bothered, quite often they tell you there are no appointments til the next month. But if you put the phone down and call straight away again and speak to another person they can fit you in!! Also not everyone who picks up the phone will book your appointments claiming they can't!!! (what is the point in answering then?) they then take your phone number and claim they will ring you back. They never do. Also don't ever leave a message as they never respond to those either. One time I had to cancel an appointment but no one picked up the phone for 5 days. Out of my 6 appointments 3 were cancelled, although the girls at the clinic claimed they'd no idea why they cancelled them!

The girls at the clinic are professional and I can't fault them. They'd had problems with their clinic lists being wrong also and the machines kept breaking down. One told me that the machine had broken down and it took them 4 days to replace, during this time the girls did not get paid!!!

Terrible company- stay away