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“Poor communication- seem clueless”

Written on: 14/05/2012

Only communication from them was to confirm my order. When it finally arrived it was the wrong item. I phoned to complain was given instructions on how to return it. I returned it recorded delivery, requesting the correct item to be sent, and after 9 days had heard nothing despite the Post Office confirming it had been signed for. When I called them today there were no notes of my phone call and they had no record of receiving the item. Am currently waiting for them to get back to me.....

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