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“NEVER AGAIN please read before taking children”

written by Carla999 on 08/05/2012

Me and my family went on a touring holiday to kessingland and its somewhere i will never go back to. First of all the field was totally flooded it was more like a swamp, when we went to the club house i was given a drink in a dirty glass still with lipstick on, the barmaid then tipped it into another glass instead of making a fresh drink. Then when we went for breakfast not only was the glasses dirty but so was all the knifes and forks they were that bad i had to clean them with a baby wipe. then on the last night we was there i got my family fish and chips from off of the sites chip shop, the food was terrible. The fish was over cooked that bad the batter was nearly black, the chips were that dry and stale they had no potato in the middle. My children aged 6 years, 3 years and 1 years old were that hungry they had eaten some and started to feel ill. I tried eating mine but found a large black hair in the batter. So we complained and was told that we would be refunded the price of the fish and chips and could have a free meal at the dirty restaurant. None of us felt well enough to eat anything and so i asked if i could have some sparky toys for my kids instead to cheer them up. This had to be checked with the general manager who refused. The man that was sorting us then told us he could of done us a voucher for the price of a meal for 4 of us (when there was 5) so we could spend it anywhere on site. We agreed to this but once again it had to be checked by the manager. This time we was told the manager would not agree and he would only give us a £10 voucher to which i was disgusted. We arranged to see the general manager in the morning but as my 10 week old daughter needed feeding my partner went in to talk to him. The general manager was very rude and looked down his nose the whole time, he refused to come out to the car to speak to me even though my partner made it clear i was feeding my daughter. He said he would not of even gave my family the refund for the food he would of gave us 50% back and that was more than enough!! Park resorts kessingland is a horrible dirty place that will be getting a visit from health and safety because i would not feed there food to my dogs let alone humans. I feel sorry for anyone that ever goes to this place.
And also the manager said its totally fine to tip a drink from a dirty glass into another. Terrible