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“Unhappy customer”

Written on: 08/05/2012

They definitely know how to make a unhappy customer into a happy one! I bought couple of suits from them and they send me the first suit in 4 weeks time, I tried it on and it was loose whereas I asked particularly for a fitted cut. I send them an email about the fit and they said they are coming back in 3 weeks and when I saw them I met Mr. William Bal a true professional. He first of all explained me that fittings are always required for a bespoke suit and then he told me to try the suit and he started a fitting session in which he put alot of pins on my suit some chalk marks and told me that after this it will fit you. I received a suit in 2 weeks and when I tried it "It was amazing". It fitted like a glove. Whenever I wear it I get alot of compliments. Thanks guys!!

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