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“Product 5 stars, service 1 star DISAPPOINTED”

Written on: 03/05/2012

After doing lots of research for organic shea butter and finding a source for real black soap, I decided to trust Akoma and started ording product in Oct 2011. I have placed additional orders and was well on my way to being a regular customer. BUT this recent incident has left me very, very disappointed. I placed an order 4/9/2012, never received the order, or any notification about my order. When I finally emailed about it, I was told it was canceled. I asked why and was told there are shipping problems to the US.OKAY…...WHY is that not clearly stated on the website!! I work on systemS it is not hard to put a temporary message on the website about suspended service OR at least have the decency to send me an email to the address I put on my order. NOW I have no more product and none on the way. My household uses the Black soap, Shea Butter, and Coconut oil. THANKS A LOT!

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