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Written on: 03/05/2012 by AccountantChris (2 reviews written)

I see nearly all the reviews on this site are either 5 star or 1 star. No prizes for guessing where the 5 star ones are coming from. I strongly suspect most of them are fake.

My own experience with them seems to be more typical of some of the horror stories on this site. I phoned Comefli to book a flight to Orlando on Saturday 28 April for £500 per head. I paid a deposit and their e-mail confirmation said to pay the balance on-line. The flight was on 15 May so I was surprised they did not ask for payment in full immediately.

Around 3PM on Monday 30 April (the very next working day) they phoned to demand payment in their account by 4PM that day (ie the next half hour). I started to smell a rat so I checked with the airline who confirmed the booking had been made and they had an ATOL number.

On the strength of that I paid them the balance on-line, but even with Faster Payments it was going to take 24 hours to reach them. I sent them a copy of the bank confirmation and said they would get the money tomorrow.

Around 5.30PM I had a phone call from someone who called himself Andy Newman and said he was their Customer Services Manager. Sounds a very English name for someone with a strong Pakistani accent, but anyway, he said the payment was unacceptable and he would cancel the booking unless I paid them again by clicking on a link.

Not being a total mug, and having since read some terrible comments about them on Trip Advisor, I naturally declined, so he cancelled the booking.

They never asked for payment by CHAPS when I made this booking, never told me it had to be in their account by the very next working day and never said the flight would be cancelled with loss of deposit otherwise. The terms on their website state that full payment must be received by the due date shown on their confirmation, but no due date was actually shown.

I immediately phoned my bank (who have excellent customer service and are open for phone calls up to 8PM), explained the situation to them, and they were able to cancel the payment (to my great surprise as I always thought those on-line payments were irreversible).

That evening I called the airline who were very sympathetic and phoned the agents immediately to try and reason with them, to no avail unfortunately.
I e-mailed ComeFli and gave them a chance to honour the booking, promising payment by CHAPS the next day.

They phoned back and said they would stick to the agreed price but only with another airline (and probably different dates and times too). I insisted that they give me the seats already booked, which the airline had confirmed were still in my name.

They declined to do this so I had to book the tickets direct with the airline for £623 per head. I am now demanding compensation from them for breach of contract (the price difference plus my deposit and a £50 admin fee) and will take them to the Small Claims Court if they fail to pay up.


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