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“Acer monitor replaced under warranty with inferior model”

Written on: 30/04/2012 by s_spowart (2 reviews written)

I had an Acer V243H 24" Monitor with LED backlight which failed during its warranty period i.e. screen started flickering when any dark areas were on screen.

I contacted Acer and returned it under warranty.
They sent a courier to collect the monitor which was good.

The problem came however when they needed to replace the monitor because my model was no longer available.

They didnt ask me if the monitor they were going to send me was suitable for my needs, they just sent it.

What they sent was an Acer G245H, which doesnt have an LED backlight, and has a poorer contrast ratio.

They said it was selected by their engineers as an equivalent model, and refused to exchange it leaving me with little choice bu to either accept it or sell it on ebay and buy a replacement.

After this my opinion of Acer went from very good to I will never buy from again.
If I bought a 3d monitor and had to exchange it would they replace it with a 2d one and say its equivalent.

When I bought the monitor, if it wasnt LED backlit I didnt even consider it for purchase due to the extra power consumption of the standard LCD monitors.

If you had a diesel car and it gor warranty replaced with a petrol model would you be happy? After all you went with diesel because of the extra miles per gallon, so why replace a monitor with LED backlight with a standard back light monitor?

I expect to get a lot more than 1 year 4 months out of a monitor that cost £180 at time of purchase and will never buy an Acer product again.

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