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“Customer service nightmare”

Written on: 30/04/2012

After their rubbish website let me down and ended up charging me for something through paypal that I never received, I began nagging the customer service department.

Firstly, on their website it clearly states that they will reply to emails within 48 hours - good joke mate.

Try a week and a half - and even then they don't attempt to answer your query properly.

I then went through their customer service department by phone (by the way, call this number: 01133900900, as it is their geographical number and is a lot cheaper than the 0845 rubbish they give you), this also took me a very long time. All for an order that totalled to £9.99, thanks for wasting my time you absolute tosspots.

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