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“COMPLETELY INCOMPETENT!!!!!!!!!!!!! FurnitureDirect”

written by dbaillie on 27/04/2012

NEVER EVER USE THIS COMPANY! www.furnituredirectltd.co.uk

Ordered in December and still waiting in May for the correct parts.

The time it has taken to get to this stage is partly down to me as I have been moving house and in a new job and an unassembled book case has been low on my list priority. However everything below is true. DO NOT USE THIS COMPANY.

When the delivery was made late the screws, glues, latches etc were missing.

We call Furniture direct and ask them to post them on to us. Which they do but when the package arrives the pack bears no resemblance to what our instructions say we need.

We call again and inform them of our error and again they send a package out to us and again it bears no resemblance the number of screws and glues etc needed. At this point I look to see if by added the two packages together we have enough kit to assemble the book case. The packs are see through and with out needing to open them I can see quickly that we have not been sent enough latches and hinges.

We called again and it became obvious that they didn't know what we needed.

We then called again and listed the items that the instructions say we need.

We then receive an email stating that we need to list the items that we are missing. (There over 30 different parts in the packs and hundreds of individual pieces. screws etc) At this point I called and lost my patience. I'm not opening to incorrect packs and starting count hundreds of screws and washes because a company can not be bothered to send the correct pack out to us in the first place. I said I would be willing to simply post the incorrect packs back to receive a complete correct set pieces we need. Apparently this was not an option. They have a list of parts the instructions say we need and are not willing to send that list.

It leaves me no option other than posting this and writing to get a refund which I doubt I will ever see.

The simple truth is they didn't know what they had sent me and didn't know what to send. It's there product!

It has been the worst shopping experience I have ever had.





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