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★★☆☆☆

“Nice features let down by awful software”

written by numenius on 26/04/2012

Sagemcom DTR94 Freesat (HD Digital Freesat recorder) Quick intuitive setup, good features and nicely laid out EPG. Nice looking unit. Easy to add non-Freesat channels once you know how too.

I'd be very pleased with this except for one *big* problem which they could presumably easily resolve (like other manufacturers manage to):

The software constantly jams up freezing the box, locking you out if you dare to record or use the live T.V pause feature or failing to show picture and sound (it varies from day to day in which fault it likes to inflict on you). From checking Sagemcoms community site this is a problem for lots of other owners too and has been for months and months. Having only owned this 3 weeks, I've had to do factory resets twice (so you have to set all your personal stuff up, blocking adult channels from the kids etc etc repeatedly over and over again) and it works for about a week before jamming again. Also they have released software updates, but you can buy boxes like mine well over 6 months on from them knowing about the software faults (as shown on thier community site) with the old buggy software still on, so check on the Sagemcom Support site. I've had to reinstall the software twice by USB stick in 3 weeks because even the supposedly improved updated software failed after 1 week and left us with a blank screen! Reinstalling returned us to having working T.V, but for how long this time? Highly unimpressed with the first Sagemcom product I've purchased. This would be a good unit if they would simply sort thier software out! Come on guys, other manufacturers manage to have working software.... and I'm really not asking too much for a box to work for more than 1 week at a time am I?

Oh - no point in calling thier help line if you work for a living - it's only open while you are at work (9-5 Mon-Fri) so pretty much useless unless you are at home at box all day!

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