Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Terrible customer service. ”

Written on: 23/04/2012 by Nbrady (1 review written)

I purchased a new tom-tom sat nav on Saturday afternoon. I tried to use it on Sunday but it was broken, it would not connect for a signal. I returned it back to the Birmingham perry bar store first thing Monday morning and asked for a replacement. The manager was very very rude and point blank refused. I had the reciept, I had only had the thing for less than two days, but he refused. Infact, when I pointed out that under consumer law I was entitled to a replacement or a refund, he shouted at me to get out of his store. When I refused to move, he called the police and told them that I had threatened him. The police told me that I couldn't go back into the store and I had to contact head office. Which I did.
When I called them, I was told that it was up to me to send the item back to Tom Tom and they were having nothing to do with it. I have never known such terrible service. I will never spend a penny with comet again.

Was this review helpful? 0 0